The Fix IT Co-Operative Privacy Policy

The Fix IT Co-Operative is a trading name of Plan B Digital Solutions Limited ("Our Company"). This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

    What data do we collect?
    What is the legal basis for the collection of this data? 
    How do we collect your data?
    How will we use your data?
    How do we store your data?  
    Marketing
    What are your data protection rights?
    What are cookies?
    How do we use cookies?
    What types of cookies do we use?
    Privacy policies of other websites
    Changes to our privacy policy
    How to contact us
    How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:

    Personal identification information - Name, email address, phone number, IP address, location

    Company information, including financial information - company name, trading address, turnover and other information depending on your membership option.

    Service preference and feedback information - what services you would like us to offer in the future, your contact preferences

    User experience information - login times, time spent on site, location, IP address, device type

What is the legal basis for the collection of this data?

The legal basis for collection of this information is:

        Membership of the Fixit Co-Operative

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

    Register online or place an order for any of our services.
    Voluntarily complete a customer survey, fill in a form or provide feedback, on any of our message boards or via email or ask to join a mailing list.
    Use or view our website via your login details and your browser’s cookies.

How will we use your data?

Our Company collects your data so that we can:

   Process your order and manage your account.
   Ensure the security of your data and that of our website.
   Ensure the safety of our infrastructure, members, staff and sub contractors.
   Email you with special offers on other products and services we think you might like.            
  
If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services.

The Dawex Platform

How do we store your data?

Our Company securely stores your data at a datacentre in London, UK.  Precautions include SSL encryption, 24 hour onsite security and rigorous controls. 

Our Company will keep your data for 5 years. Once this time period has expired, we will delete your data manually.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies as listed on our website.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data by cancelling your membership.

CANCEL MEMBERSHIP & ERASE ALL DATA

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by email:

Call us at:

Or write to us:

Plan B Digital Solutions Limited, College House, 17 King Edwards Road, London HA4 7AE

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

    Keeping you signed in
    Understanding how you use our website
    Displaying only advertisements that are relevant to you

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

    Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.


    Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Call us:

Or write to us:

Plan B Digital Solutions Limited, College House, 17 King Edwards Road, London HA4 7AE

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.


Telephone: 0303 123 1113

Web: http://www.ico.org.uk

 

Anti Spam Policy

What is spam?

In the context of electronic messaging, spam refers to unsolicited, bulk or indiscriminate messages, typically sent for a commercial purpose. 

Our Company has a zero-tolerance spam policy.

Automated spam filtering

Our Company's' messaging systems automatically scan all incoming email [and other] messages, and filter-out messages that appear to be spam. 

Problems with spam filtering

No message filtering system is 100% accurate, and from time to time legitimate messages will be filtered-out by Our Company's systems.  If you believe this has happened to a message you have sent, please advise the message recipient by another means.

You can reduce the risk of a message being caught by the spam filters by sending the message in plain text (i.e. no HTML), removing any attachments, and ensuring that your messages are scanned for malware before dispatch.

Permission-Based Marketing

Our Company may send Emails to individuals in compliance with the privacy policy above.

Unsubscribing from Our Emails

Each Email sent through our Email system contains an easy and automated way to unsubscribe from receiving Emails from the sender. You may also change your expressed interests at any time. If you wish to unsubscribe or change your interests, simply follow the instructions at the bottom of any Email. If you have received an unwanted Email sent by our Email system, please forward a copy of the Email with your comments to This email address is being protected from spambots. You need JavaScript enabled to view it. or contact us using the details at the bottom of the page.

Receipt of Unwanted Messages from Our Company

In the unlikely event that you receive any message from us or sent using our systems that may be considered to be spam, please contact us  using the details at the top of this page.

Changes to this policy

We may amend this policy at any time by publishing a new version on this website.

Contact us

Should you have any questions about this anti-spam policy, please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

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