Can I sign up for just a single service?
There is a single signup fee of £99 which covers the setup of all 3 services - answering, helpdesk and onsite. Once setup, you can use one or more service at as required. There are no ongoing service fees, simply pay as you go.
Do I need to be a Premium Member?
Yes. You must be a Premium Member, with an active Direct Debit in place to use any of these services. Upgrade to Premium.
Who will answer my calls?
Calls are answered 24/7/365 in UK. The call centre is managed on behalf of the FixIt Co-Operative by NMC.
Who provides the remote support & telephone support service?
The telephone / remote support service is operate and managed by Fix IT. Staff are home based and all have atleast 1 year of helpdesk experience.
Who provides the onsite support service?
The onsite support service is provided by other members of the Fixit Co-Operative. Jobs are assigned according to location and experience and backed by a robust quality assurance system.
How quickly can I start to use the service?
Setup time is within 1 working day, although this is not guaranteed. You will be informed by email once the process is complete.
What is 'managed escalation'?
Managed escalation means that our team will decide what the next steps are for the issue they are investigating, rather than referring it back to you. This is ideal if you are too busy to handle support calls or are on holiday.